Terms of Service
Last updated: 11 October 2026
These terms govern use of the GateRoster mobile app, web portal and website (together, the "Service") provided by Comsol Jamaica Limited ("Comsol", "we"). By creating an account, activating an invitation or subscribing a community you agree to these terms. Communities that subscribe also enter into a subscription agreement with Comsol; where the two differ, the subscription agreement prevails for that community.
1. The Service
GateRoster lets a gated community pre-authorise visitors, verify them at the gate by QR code or pass code, record entries and exits and notify residents and security staff. It supports, but does not replace, the community's own security procedures and judgement.
2. Accounts and eligibility
- You must be 18 or older and be invited by a subscribing community (or be an authorised representative of a community applying to subscribe).
- You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Tell your community administrator or support@mygateroster.com immediately if you suspect misuse.
- Your access to a community's data lasts only while that community keeps you as an active member. Communities may remove members at any time.
- You may delete your account at any time from Profile → Delete my account in the app.
3. Acceptable use
You agree not to:
- create passes for people you do not intend to admit, or share a pass or QR code with anyone other than the intended visitor;
- enter false, misleading or unlawfully obtained information about any person;
- attempt to access another unit's, another community's or Comsol's systems or data;
- interfere with, reverse-engineer, scrape or overload the Service;
- use the Service to harass, discriminate against or unlawfully surveil any person.
4. Communities' responsibilities
Each subscribing community is the controller of the resident, staff and visitor data it records and must: have a lawful basis for collecting it; inform residents and visitors that their details are recorded; configure which identification details security may capture in line with local law; keep its member list current; and respond to data-subject requests relating to its records. Comsol processes that data as a service provider under the Privacy Policy.
5. Subscriptions and fees
- Plans, prices (in Jamaican dollars unless stated otherwise) and any free-trial period are shown on mygateroster.com and in the subscription agreement.
- Fees are billed to the community, not to individual residents or officers. The mobile app is free to download and contains no in-app purchases.
- We may suspend a community whose subscription is unpaid after reasonable notice. Data remains available for export for 90 days after a subscription ends, after which it may be deleted.
6. Availability and changes
We aim for continuous availability but do not guarantee it; the Service depends on internet connectivity and third-party platforms (Google Firebase, mobile operating systems). We may change or discontinue features with reasonable notice to community administrators. Security posts should keep a fallback procedure for admitting visitors if the Service is unavailable.
7. Intellectual property
The Service, its software, design and branding belong to Comsol Jamaica Limited. You receive a limited, non-exclusive, non-transferable licence to use the app and portal for your community's visitor management. Data you or your community enter remains the community's.
8. Disclaimers
The Service is provided "as is". GateRoster records and communicates access decisions made by people; it does not itself admit or refuse anyone and is not a substitute for physical security, identity verification or insurance. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
9. Limitation of liability
To the extent permitted by law, Comsol is not liable for indirect, incidental, special or consequential loss, or for loss arising from unauthorised entry, theft, injury or property damage at a community. Our total liability to a community in any 12-month period is limited to the subscription fees paid by that community for that period. Nothing in these terms limits liability that cannot be limited under Jamaican law.
10. Termination
We may suspend or terminate an account that breaches these terms or threatens the security of the Service. You may stop using the Service and delete your account at any time.
11. Governing law
These terms are governed by the laws of Jamaica and the courts of Jamaica have jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you have where you live.